Privacy Policy

1. Scope and Application

Ad Nomina provides conversion infrastructure and AI-powered voice agent solutions to business partners in the education, insurance, legal, healthcare, and financial services sectors. This Privacy Policy applies exclusively to our B2B relationships and does not cover consumer or student data processed on behalf of our partners.

Important: Ad Nomina does not directly contact consumers, students, or end-users. We operate as a technology service provider for lead generation partners who maintain their own consumer-facing privacy policies and consent mechanisms.

All services are provided within the United States, and this policy is governed by U.S. federal and state laws.

2. Information Collection

2.1 Business Partner Information

We collect information from our business partners including:

• Company name, business contact information, and organizational details
• Contact names, email addresses, and business phone numbers of authorized representatives
• Payment and billing information for service delivery
• Technical integration data (API credentials, system configurations)
• Service usage metrics and performance analytics

2.2 Lead Data Processing

In providing conversion services to our partners, we process lead data on their behalf, which may include:

• Contact information (names, phone numbers, email addresses)
• Inquiry details and qualification criteria
• Call recordings and interaction logs for quality assurance and compliance
• Consent records and regulatory compliance documentation

Data Ownership: Lead data remains the property of our business partners. Ad Nomina acts as a service provider and data processor, not as a data controller for consumer information.

3. Data Usage

Ad Nomina uses collected information for the following purposes:

• Service Delivery: Operating conversion infrastructure, AI voice agents, and live transfer services
• Partnership Operations: Managing partner accounts, billing, and support
• Quality Assurance: Monitoring call quality, agent performance, and service standards
• Compliance Monitoring: Ensuring adherence to TCPA, FERPA, HIPAA, CMS, and CFPB requirements
• Analytics and Reporting: Providing partners with conversion metrics, ROI data, and performance insights
• System Improvement: Enhancing AI models, call routing algorithms, and service efficiency
• Legal Obligations: Responding to subpoenas, regulatory inquiries, and audit requests

4. Data Storage and Security

4.1 Infrastructure

All data is stored and processed exclusively within United States-based AWS (Amazon Web Services) data centers. We utilize U.S. regions only and do not transfer data internationally.

4.2 Security Measures

Ad Nomina implements industry-standard security practices including:

• End-to-end encryption for data in transit (TLS 1.3)
• Encryption at rest for all stored data (AES-256)
• Role-based access controls and multi-factor authentication
• Regular security audits and penetration testing
• Network segmentation and firewall protection
• Intrusion detection and security monitoring systems
• Regular data backups with encrypted storage
• Secure API authentication using industry-standard protocols

4.3 Data Retention

Business partner data is retained for the duration of the partnership and for a reasonable period thereafter as required for legal, accounting, and compliance purposes. Lead data and call recordings are retained according to partner agreements and applicable regulatory requirements (typically 1-7 years depending on industry and jurisdiction).

5. Third-Party Sharing

Ad Nomina does not sell, rent, or trade business partner or lead data. We may share information only in the following limited circumstances:

• Service Providers: Trusted third-party vendors who assist in service delivery (e.g., cloud infrastructure, payment processing, analytics tools) under strict confidentiality agreements
• Business Partners: Returning qualified leads and call data to our partners as part of service delivery
• Legal Requirements: Complying with court orders, subpoenas, regulatory investigations, or other legal obligations
• Business Transfers: In the event of a merger, acquisition, or asset sale, subject to confidentiality protections

All third-party service providers are carefully vetted and contractually obligated to maintain data security and confidentiality standards consistent with this Privacy Policy.

6. Partner Rights and Data Control

Business partners have the following rights regarding their data:

• Access: Request access to business account information and service usage data
• Correction: Update or correct business contact information and account details
• Data Export: Receive copies of partnership data in standard formats
• Deletion: Request deletion of business data upon termination of partnership, subject to legal retention requirements
• Audit Rights: Review compliance records, call recordings, and consent documentation related to their leads

To exercise these rights, business partners should contact their account representative or submit a request through our contact form.

7. Regulatory Compliance

7.1 TCPA Compliance (Telephone Consumer Protection Act)

Ad Nomina maintains strict TCPA compliance protocols including:

• Verification of express written consent before automated calling
• Maintenance of internal Do Not Call (DNC) lists
• Compliance with National DNC Registry requirements
• Proper disclosure and consent language in all calling operations
• Call time restrictions and identification requirements

7.2 FERPA Compliance (Family Educational Rights and Privacy Act)

For education-sector partners, Ad Nomina ensures that all student education records are handled in accordance with FERPA requirements, including proper consent mechanisms and data protection standards.

7.3 HIPAA Compliance (Health Insurance Portability and Accountability Act)

When processing protected health information (PHI) on behalf of healthcare and insurance partners, Ad Nomina operates as a Business Associate under HIPAA and maintains appropriate safeguards, including Business Associate Agreements (BAAs) with covered entities.

7.4 CMS Compliance (Centers for Medicare & Medicaid Services)

For Medicare and health insurance leads, we comply with CMS marketing and communication guidelines, including proper scope of appointment (SOA) procedures and recording requirements.

7.5 CFPB Compliance (Consumer Financial Protection Bureau)

For financial services partners, we adhere to CFPB regulations regarding consumer financial data, lending disclosures, and fair lending practices.

8. Website and Analytics

The Ad Nomina website uses cookies and similar technologies for:

• Essential website functionality and security
• Analytics to understand visitor behavior and improve user experience
• Marketing attribution and campaign performance tracking

Visitors can manage cookie preferences through their browser settings. We use Google Analytics and similar tools in compliance with their respective privacy policies.

9. Changes to This Privacy Policy

Ad Nomina reserves the right to update this Privacy Policy to reflect changes in our practices, services, or legal requirements. Material changes will be communicated to business partners via email or account notification at least 30 days prior to implementation.

Continued use of Ad Nomina services following notification of changes constitutes acceptance of the updated Privacy Policy.

10. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or Ad Nomina's data practices, please contact us:

We will respond to all privacy-related inquiries within 30 business days.