Healthcare calls, handled right.
Everything in this vertical runs against a calendar. The Annual Enrollment Period opens, the mailbox fills, the phones go from quiet to unmanageable inside a week, and then it closes and the special enrollment periods carry the rest of the year. Consumers shopping for coverage in the most regulated vertical we serve, with CMS marketing guidelines built into every campaign. See how our process works.
01 HEALTHCARE & MEDICARE
02 CAMPAIGN TYPES
Medicare Advantage & supplements
The season sets the tempo: heavy through the Annual Enrollment Period, steadier through the special enrollment periods that follow. Beneficiaries comparing plans during and outside enrollment periods, with CMS marketing rules applied to every campaign.
Dental & vision plans
Usually the second call rather than the first: somebody who has just sorted their medical coverage and found their dentist is not in it.
Health insurance shopping
People working out what they can actually afford, often carrying an eligibility or subsidy question they cannot answer on their own. Delivered as tracked calls or warm live transfers to your licensed agents.
Specialty care leads
Specialty inquiries in selected markets, screened for fit and geography, with full attribution on every call.
Healthcare is the one vertical where the buying window is set by somebody other than the buyer, and that changes what a campaign has to be good at. Volume in October is a staffing question before it is a marketing question, and a call that lands in February is worth having only if your licensed agents still have a reason to take it. So the conversation worth having before the season is not how many calls you want. It is which weeks you can absorb, how many licensed agents will be on the floor those weeks, which plans and counties you are contracted for, and what should happen to a caller who falls outside all of it. We would rather agree that in advance than send a call your team has to apologize for.
CMS guidelines, and HIPAA compliant infrastructure.
Healthcare and Medicare offers follow CMS marketing guidelines, and calls run on third-party voice infrastructure that is ISO 27001 certified and HIPAA compliant. TCPA consent and Do Not Call screening apply before any call connects, with full call tracking and audit trails under our compliance standards.
Buying healthcare calls?
Tell us your plans, markets, and criteria, and we will scope a compliant call flow for you.