AI voice agent compliance, channel by channel.
We work in regulated verticals. These are the rules our AI agents follow on each channel.
Can AI voice agents make outbound calls?
Yes, to people who have agreed to hear from you, within permitted calling hours, after Do Not Call screening, and under TCPA and TSR standards.
Consent
You capture consent from the people you want to reach. We check your consent wording for each program before anything is dialed or sent, and we keep calling and messaging within the Telephone Consumer Protection Act.
Inbound voice
Our AI agents tell people they are AI at the start of every call, and give the recording notice where the law requires one, including in states where everyone on the call has to agree to recording.
The AI agent answers inbound calls 24/7. Transfers to your team run within the hours you set.
Outbound voice
Outbound AI calls need the called person's prior consent, and sales calls need written consent. You capture that consent, and we check your consent wording for each program before anything is dialed.
Sales calls run between 8am and 9pm local time. Numbers are screened against federal and state Do Not Call lists, and opt-outs are honored by any reasonable method.
Web chat
Our AI agents tell people they are AI, on chat as on calls. Some states require that disclosure, and we give it everywhere.
WhatsApp messages go only to people who opted in, using approved templates. The agent is your business's own assistant and answers only about your business, and a conversation can be passed to your team.
We do not offer WhatsApp for finance programs, including lending, debt relief, credit repair and debt collection.
SMS
Texts are sent from numbers registered in your business name, and STOP is honored. Texts go only to people who agreed to receive them.
Every email identifies your business and carries an easy opt-out, and opt-outs are honored.
Live agents
When you need people as well, our nearshore live agents take the calls.
Sales calls made by people follow the same calling hours, Do Not Call screening and disclosure rules, and recording notices apply in the same way. Our live agents do not act as licensed insurance agents, and licensed conversations go to your licensed people.
Calling and vertical rules
| Domain | Requirement |
|---|---|
| DNC and the TSR | We honor Do Not Call requirements and the Telemarketing Sales Rule, at both the federal and state level. |
| Vertical-specific rules | Healthcare and Medicare offers follow CMS marketing guidelines, and insurance and finance follow their own advertising rules. |
| Fair housing neutrality | In real estate work, the assistant is designed to stay neutral on protected characteristics. It gathers what a buyer or seller needs and hands off to a licensed professional, and it redirects protected-characteristic questions to public, objective sources or the client's licensed team. |
Full audit trails
We keep records and call data so every program can be reviewed, and so issues get caught early. For teams that take their own calls, see call center quality monitoring.
Secure infrastructure
Calls run on HIPAA-compliant, ISO 27001 certified voice infrastructure, with a business associate agreement available.
Questions about a program?
Tell us the channels and the people you want to reach, and we will tell you what the program needs. For the full legal detail, see our Legal & Terms and Privacy Policy.