FAQ
What our AI agents do, how compliance is handled, and how call reviews work. If your question is not here, ask us directly.
AI agents
What do your AI agents do?
They answer inbound calls 24/7, call new leads back, follow up and reactivate past contacts, and hold conversations by web chat, WhatsApp, SMS and email. Each channel is set up for your business during onboarding. Outbound calls and messages go only to people who have agreed to hear from you.
Which channels can the agents use?
Inbound voice, outbound voice, web chat, WhatsApp, SMS and email. We set up the ones your business needs during onboarding, along with calendar booking and CRM updates where you want them. We do not offer WhatsApp for finance programs, including lending, debt relief, credit repair and debt collection.
Are there people behind the agents?
The agents are AI, and they tell people so. When a conversation needs a person, it goes to your team. When you need people as well, our nearshore live agents take the calls.
Do you buy calls, leads or live transfers?
Ad Nomina answers inbound calls for our clients, screens each caller, and transfers qualified callers to the client's own licensed agents. We do not buy or sell calls, leads or live transfers.
Who captures consent?
You do. We check your consent wording for each program before anything is dialed or sent.
Which languages do the agents speak?
Twenty languages and regional variants, detected automatically, so callers never pick from a menu: English, Spanish (Spain and Mexico), Portuguese (Brazil and Portugal), French, German, Italian, Russian, Turkish, Arabic (Egypt, Saudi Arabia and the UAE), Hindi, Bengali, Chinese (Simplified), Japanese, Korean, Indonesian and Vietnamese. Our live agents speak English and Spanish.
How are AI agents priced?
Each agent is priced as a one-time setup fee plus a monthly fee, quoted once we have scoped the work with you.
Compliance, data and call reviews
Do the agents make outbound calls?
Yes, to people who have agreed to hear from you, within permitted calling hours, after Do Not Call screening, and under TCPA and TSR standards.
How do you handle TCPA compliance?
Outbound calls and messages are built around the consent you capture and the Telephone Consumer Protection Act. We check your consent wording for each program before anything is dialed or sent.
Do you screen against Do Not Call lists?
Yes, at the federal and state level, before an outbound call is placed. We also follow the Telemarketing Sales Rule.
How do you handle Medicare and healthcare programs?
We write the agent's script and disclosures with you, against the CMS marketing rules your agency follows. The agent says it is an AI, collects the basics and transfers callers to your licensed agents. Your licensed agents take the plan conversation and any enrollment. Calls run on HIPAA-compliant, ISO 27001 certified voice infrastructure, with a business associate agreement available.
Is the voice infrastructure secure?
Calls run on HIPAA-compliant, ISO 27001 certified voice infrastructure, with a business associate agreement available.
Are calls recorded?
Where permitted by law, with the consent disclosures each jurisdiction requires. Our Privacy Policy has the detail.
Running Medicare calls? See Medicare call recording requirements.
What do we get after each conversation?
A summary in your team's inbox or a note in your CRM, and recordings and transcripts where permitted by law.
Can you review the calls our own team takes?
Yes. Our call QA platform scores your recorded calls, in English or Spanish, every call or a set you choose, against a checklist written from your script, with the line from the call behind every mark.
How is my data handled?
Data handling follows our Privacy Policy, including CCPA and CPRA rights for California residents and call recording consent practices.
Still have questions?
Tell us what you are working on and we will give you a straight answer. See our AI agents, how the AI agent works, or read about our compliance standards.