Nearshore live call center agents for insurance campaigns.
Put trained live agents on your campaign without hiring a floor. Our nearshore live agents work your inbound and outbound calls, screen every caller against your criteria and warm-transfer qualified callers straight to your licensed agents, in English and Spanish. Add our AI voice agents and every call is answered, day or night.
From $13 per agent hour.
AI first, live agents when the campaign needs people
One campaign, covered end to end. Our AI voice agents answer every call in seconds, 24/7, in whatever language the caller speaks, detected automatically from twenty languages and regional variants. Our live agents take the calls that need a person: a complex offer, a script that calls for judgement, an outbound program, or a client who wants people on the line.
The AI covers the overflow and the hours nobody is on shift. The live agents work the calls that need a person. Nothing rings out.
What live agents do on an insurance campaign
Your licensed agents talk only to qualified callers
Every caller is screened first: where they live, the coverage they have now and the household details your script asks for, the same way on every call.
Warm transfers, with the caller still on the line
Qualified callers go straight to your licensed agents live, with the details already gathered, so your agent opens the conversation ready to sell.
Licensed conversations go straight to your licensed people
Plan benefits, premiums, subsidies, quotes and applications stay with your licensed agents, exactly where the rules put them.
English and Spanish
Our live agents speak English and Spanish, so your Spanish-speaking callers get a person in their own language.
Inbound, outbound or both
Live agents take your inbound calls while on shift and work outbound programs to the people who have agreed to hear from you.
On ACA campaigns, every transfer lands on a licensed agent with an active Exchange Agreement: we confirm it with you before the first call. See ACA call center answering, and the wider insurance and Medicare pages.
Coached and managed every day
Your campaign runs on structured coaching, recorded-call review and daily production management. We write your script and transfer rules with you before the first call, and every live agent works to them on every call.
Every call made by the rules
Live agent calls run to the same consent, calling hours, Do Not Call and disclosure rules as every program we run. We check your consent wording before the first dial, sales calls run between 8am and 9pm local time, every number is screened against federal and state Do Not Call lists, and recording notices apply the same way. The live agent rules on our compliance page.
Ready for open enrollment and every peak
Tell us the hours, the states and the volume you expect, and we scope your live seats to the campaign. The AI voice agent picks up everything outside those hours, so the busiest weeks of the season are covered end to end.
Know what happens on every call
We review the recorded calls your campaign produces, from our live agents and from your own licensed agents, every call or a set you choose, against a checklist written from your script, with the line from the call behind every mark. Call center quality monitoring for live agent campaigns.
How your live agent campaign starts
Tell us the campaign
Inbound, outbound or both, the volume you expect, the hours and states to cover, and how consent is captured on your leads.
We scope your seats
We size the live agents to the campaign, write the script and transfer rules with you, and quote the work by the agent hour.
Your agents start on your script
Trained on your script and your criteria, coached through the campaign, with calls reviewed as they go.
From $13 per agent hour. We quote your seats once we have scoped the campaign.
Put live agents on your next campaign.
Tell us the campaign, the hours and where transfers should go. We reply to every inquiry by email.